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Common Install Errors
Common Installation Errors and how to resolve them!

Common Installation Issues

The sheet does not render when I call mitosheet.sheet().

This is the most common error, and it is likely because you have failed to refresh your Jupyter. This is usually fixable through the following steps:
  1. 1.
    Shut down the currently running Jupyter instance. Close all browser tabs with Jupyter open.
  2. 2.
    Relaunch Jupyter. Retry calling mitosheet.sheet()
If this does not work, try rerunning the installer and repeating the above steps.

The installer hit a PermissionError during install.

If your installation fails with a PermissionError, then you likely will be able to successfully install Mito by rerunning the installation commands with adminstrator privileges.
For Windows, this means running the command prompt as an admin, and for Mac/Linux means using the sudo command for the installation commands

The installer finished successfully, but the sheet is not rendering when I follow the instructions to create a mitosheet.

This bug can be tricky to resolve. For the best chance of getting sorted, take the following steps:
  1. 1.
    In your browser, open the developer console. This is usually done by pressing shift+right clicking, and then clicking the option that includes the word inspect.
  2. 2.
    When the developer tab opens up, click the section labeled console and scroll to the top. You will likely see a red print out with some error messages.
  3. 3.
    Screen shot those error messages, and send them in an email to [email protected]! We'll respond within a few hours, and should be able to get your issues resolved!
I'm getting an SSL error on MacOSX
You're probably receiving this error because you need to install the SSL certificates**.**
  • If you downloaded Python from the official website, then run /Applications/Python\ 3.9/Install\ Certificates.command in a terminal (change 3.9 to whatever version you installed).
  • If you installed Python using MacPorts, run sudo port install curl-ca-bundle in a terminal.
If you have any other issues installing Mito, or you're looking to install Mito on JupyterHub or Kuberenetes, get in touch. We'd love to help.
I do not have Python installed.
Want help? Get in contact with our support team.